Q1: Do you offer OEM/ODM services?
A: Yes, we are a professional garment manufacturer providing both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. We can produce clothing based on your tech packs, design sketches, or physical samples, and we also offer design/pattern development support.
Q2: What is your Minimum Order Quantity (MOQ)?
A: Our flexible MOQ depends on the garment type and fabric availability:
• Custom styles with stock fabric: [50 – 200] pcs per style/colorway.
• Custom styles with custom dyed fabric: [200 – 500] pcs per style/colorway.
• Feel free to contact our team to discuss your specific requirements.
Q3: Can I add my own logo, custom labels, and packaging?
A: Absolutely. We offer complete custom branding, including woven labels, care/wash labels, hangtags, custom packaging bags, and logo printing/embroidery (screen printing, heat transfer, embroidery, puff print, etc.).
Q4: Can I order a sample before placing a bulk order?
A: Yes, we strongly recommend requesting a pre-production sample to review the fabric, fit, and workmanship before bulk production.
Q5: What is the sample lead time and sample fee?
A:
• Sample Lead Time: Typically [7–10] business days after tech pack and details are confirmed.
• Sample Fee: Charged based on the complexity of the style and material costs. The sample fee is fully refundable once your bulk order reaches our minimum thresholds.
Q6: What is your bulk production lead time?
A: Standard bulk production usually takes [20–35] days depending on the order quantity, fabric sourcing time, and season. We will provide an exact delivery timeline upon order confirmation.
Q7: How do you ensure product quality?
A: Quality is our top priority. We strictly implement a 4-step quality inspection system:
Incoming Material Inspection (IQC): Checking raw fabrics and trims.
In-Process Quality Control (IPQC): Checking cutting, sewing, and semi-finished products.
Final Quality Control (FQC): 100% inspection of finished garments before packaging.
Pre-Shipment Inspection (OQC): AQL 2.5 standard check before shipping. Third-party inspections (e.g., SGS, Bureau Veritas) are also welcome.
Q8: What kinds of fabrics and sustainable materials do you offer?
A: We offer a wide range of fabrics including cotton, linen, silk, bamboo, polyester, and performance blends. We also support eco-friendly options such as GOTS-certified organic cotton, Recycled Polyester (rPET), and OEKO-TEX certified fabrics upon request.
Q9: What payment methods and terms do you accept?
A:
• Payment Terms: 30% deposit upon order confirmation, 70% balance payment before shipment (or against B/L copy for returning clients).
• Payment Methods: T/T (Wire Transfer), L/C, PayPal (for samples), and Credit Card.
Q10: What shipping options do you provide?
A: We support flexible global shipping methods:
• Express (DHL / FedEx / UPS / TNT): Ideal for urgent sample or small orders (3–7 days).
• Air Freight: Good balance of speed and cost for medium orders (7–10 days).
• Sea Freight (FCL/LCL) & Railway: Most cost-effective option for bulk orders (20–40 days).
• We can handle EXW, FOB, CIF, or DDP (Door-to-Door including taxes) terms based on your preference.