Return & Refund Policy
Thank you for visiting and shopping at our shop! We strive to deliver high-quality apparel and service. If you are not entirely satisfied with your purchase, we are here to help.
1. Return & Exchange Window
Standard Policy: You have [14 / 30] days from the date you receive your order to request a return or exchange.
Eligibility: To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it. It must remain in its original packaging with all hangtags attached.
Non-Eligible Conditions: Items showing signs of wear, perfume/odors, makeup stains, or any unauthorized alterations will not be accepted.
2. Non-Returnable / Non-Refundable Items
Due to hygiene, customization, and production nature, the following items are final sale and cannot be returned or refunded unless they arrive defective or damaged:
Custom / OEM / ODM Orders: Any custom-made products, including specific size modifications, custom logos, embroidery, or bespoke production runs.
Hygienic Items: Underwear, intimate sleepwear, or swimwear if the hygienic liner or protective seal is broken or missing.
Clearance / Sale Items: Any items marked as “Final Sale” or discounted during special clearance events.
3. Return Shipping & Fees
Customer Responsibility: Customers are responsible for paying their own return shipping costs, unless the return is due to our error (e.g., defective product, wrong size/color shipped).
Shipping Charges: Original shipping fees are non-refundable.
Tracking Recommendation: We strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
4. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us immediately so we can make it right:
Contact us within [48 / 72] hours of receiving your package at [melodyhuang558@google.com/fengyifz2021@163.com].
Include your Order Number, a concise description of the issue, and clear photos/videos showing the defect or error.
Once verified, we will offer a full refund, send a free replacement, or issue store credit based on your preference.
5. Refund Process & Timelines
Inspection: Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.
Payment Method: If approved, your refund will be processed automatically back to your original payment method (e.g., PayPal, Credit Card).
Processing Time: Refunds typically take [3 – 7] business days to post to your account, depending on your payment provider or card issuer.
6. Order Cancellations
Standard Orders: Orders can only be canceled within [24 hours] of placement, provided they have not yet been processed or shipped.
Custom / Bulk Orders: Once a custom order or mass production has started, cancellations are not accepted.
7. Contact Us
If you have any questions or require assistance with your return, please contact our support team:
Email: fengyifz2021@163.com/melodyhuang558@google.com
WhatsApp / Phone: +86 156 6668 6739